Help & Support
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Email
Subject
Description
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What is the nature of your message?
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I want to know some information
I want to ask for your assistance
I want to make a suggestion
I want to report a technical issue/bug
I want to propose an offer/partnership
Other reason
Which entity do you represent?
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For Profit Company
Academia
Press
B Lab Network Staff
Other
What is your inquiry about?
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More specifically
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Are you contacting us from any of these regions?
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Not Relevant / No Answer
Africa
Argentina
Australia
Belgium
Brazil
Canada
Central America and Caribbean
Chile
China
Colombia
Denmark
Ecuador
France
Finland
Germany
Hong Kong/Macau
Iceland
Ireland
Italy
Japan
Luxembourg
Netherlands
New Zealand
Norway
Mexico
Paraguay
Peru
Poland
Portugal
Singapore
South East Asia
South Korea
Spain
Sweden
Switzerland
Taiwan
United Kingdom
United States
Uruguay
Other (from anywhere else in the world)
Who would you like to contact?
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BLG Communications and Initiatives
Certification & Verification
Customer Support
Data Governance Circle
Finance
Global & Countries Partners
Justice Equity Diversity & Inclusion
People & Culture
Standards Management
Training & Thinkific Access
Technology - Report a problem or bug
Technology - Need platform access
Insights - (Requesting Data/Sharing Data)
Not sure / Others
How urgent is this Communications ticket?
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I have a deadline in less than 24hrs and/or this is highly sensitive
I have a deadline in less than 2 weeks
I have a deadline in more than 1 month or a non-deadline-related question
Which of these areas does your inquiry best match?
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Best For The World
B Hive
Brand
Climate Action
A Blab social media account
The B Lab blog
B Keeper
Inside the B
An upcoming public campaign
I need help sharing news with B Lab employees
Other
How urgent is this Cert&Verif ticket?
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(Critical) It is stopping me from working
(Medium) It is slowing me down
(Low) I can still work around
How urgent is this Customer Support ticket?
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(Critical) It is stopping me from working
(Medium) It is slowing me down
(Low) I can still work around
What is your customer support ticket specifically about?
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General inquiry / not sure
User Access or Ticket management
Knowledge Base Maintenance
What is your DGC request about?
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Data Sharing
Ensuring GDPR Conformity
Flagging Data Privacy Concerns
Data Access Queries
Data Archiving/Collection Questions
How urgent is this Finance ticket?
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(Critical) It is stopping me from working
(Medium) It is slowing me down
(Low) I can still work around
Which Global Partner would you like to reach?
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U.S. & Canada
Sistema B
Australia & Aotearoa New Zealand
Europe
Hong Kong & Macau
South Korea
Singapore
Taiwan
U.K
China
Japan
Southeast Asia
Out of Network / Other
How urgent is this GP or CP ticket?
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(Critical) It is stopping me from working
(Medium) It is slowing me down
(Low) I can still work around
I/we are requesting the following:
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Content Review/Feedback (From JEDI Team or Committee)
Advice Meeting or Call
Long-term engagement
Other
How urgent is this JEDI ticket?
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(Critical) It is stopping me from working
(Medium) It is slowing me down
(Low) I can still work around
Provide a requested due date for your inquiry
Please allow a turnaround time of at least 5 business days for your request to be fulfilled. If you have an *URGENT* request with a shorter timeframe, please DO NOT submit this form, contact Ellonda directly for more timely assistance.
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I understand and agree
Are you a B Lab Global staff member or a B Lab US / Canada staff member?
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B Lab US / Canada staff member
B Lab Global staff member
Other Region staff member
What is your P&C inquiring in relation to?
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Benefits
Compensation
Contractors
HR Platform Tech Questions (UKG password, Culture Amp issues, etc.)
Leave of Absence (maternity/paternity etc.)
Manager Change
Performance Management
Professional Development
Recruitment
Resignation
Role Change
Time Off
Other
How urgent is this P&C ticket?
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(Critical) I need it resolved immediately
(Medium) I need it resolved as soon as possible
(Low) I can wait for some time
What is your Standards Management Inquiry exactly about?
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The evolution of the standards
The B Impact Assessment
Risk standards
Other (please specify)
How urgent is this Standard Management ticket?
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(Critical) It is stopping me from working
(Medium) It is slowing me down
(Low) I can still work around
How urgent is this Training ticket?
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(Critical) It is stopping me from working
(Medium) It is slowing me down
(Low) I can still work around
What is your Training & Thinkific ticket exactly about?
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Thinkific
Instructor-led Training
Other
Global Partner new team members must ask their region's Training Ambassador to request access to Thinkific in the Slack channel #gp-training-ambassadors. BLG staff only should submit this form.
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I understand and agree
What is not working?
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One of B Lab products
One of B Lab Supported platforms
My computer or any supplied hardware
Other / Not sure
More Specifically
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In Particular
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Note: I understand and agree that to best illustrate and assess this problem, I should include supporting documents if possible (such as screenshots)
How urgent is this Problem/Bug ticket?
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(Critical) It is stopping me from working
(Medium) It is slowing me down
(Low) I can still work around
Provide URL (hyperlink) related to this issue
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What steps have you already taken in an attempt to solve this issue?
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What is the expected result/outcome ?
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First and last name of the person concerned:
Email address of the person concerned:
What is the role of the person concerned?
(For new access) Please give the name and email of an existing user who already has this access:
Please provide a requested due date for your inquiry
Note 1: B Lab Global currently requires to submit those requests AT LEAST 2 WEEKS ahead of their due date.
Note 2: B Lab Global may not provide access to any other platforms not previously listed above. please do NOT request access to a different new platform here!
B Impact Assessment Access
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Grant Access
Revoke Access
Not Concerned
Internal Analytics Report / Tableau Access
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Grant Access
Revoke Access
Not concerned
Google Workspace Access
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Grant Access - All of Gsuite (Email, Drive, Docs, etc.)
Grant Access - Add to Google Group / Group Email
Grant Access - Email/calendar only
Revoke Access
Not Concerned
Pardot Access / Account Engagement
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Grant Access
Remove Access
Not Concerned
Salesforce Access (please include as a reference in the description the email of a similar existing user with the same existing access)
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Grant Access - Full access
Grant Access - Platform access only
Remove Access
Not Concerned
Slack Channels (please list all concerned)
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Please select others: Asana - Adobe Creative Cloud - Calendly - Contentful - Docusign - Freshdesk - Jira - Microsoft Office 365 - Loom - Miro - Zoom
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How urgent is this Data request ticket?
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(Critical) It is stopping me from working
(Medium) It is slowing me down
(Low) I can still work around
Provide a requested due date for your inquiry
What is the intent that prompted this request?
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Where/With whom will this data will be shared?
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Is this a one-time or recurring need for data?
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