Channels for All Staff

The following are the primarily channels where staff can expect to find communications and resources from the People & Operations team (and others across B Lab). 

An archive of employee communications announcements can be found on Thinkific.

An archive of employee newsletters can be found here.

Employee Newsletter (B Keeper)

Cadence: Bi-weekly via email

Purpose: The employee newsletter (B Keeper) will act as a central hub for updates and announcements relevant to all B Lab staff. Beginning Sept 1, 2020, the People & Operations team will begin to transfer our staff updates out of Slack, to help separate major news and updates and prevent them from getting buried in Slack. Links to the employee newsletter will be cross-posted in the pops-announcements (formerly b-announcements) channel on Slack until at least November 1, 2020.

Content includes:

  • Updates and announcements from People & Operations
    Content examples: Benefits, employee engagement surveys, role changes, hiring updates, finance announcements, evaluation cycles

  • Curated updates and news from across B Lab*
    Content examples: Major announcements, strategy updates, new initiatives, accomplishments

  • Celebration, kudos, and uplifting content
    Content examples: Staff shout outs, team takeovers, wellness resources, memes, and more! The content themes will rotate each month in 2020.

* Content will be pulled from Slack to the best of our ability. Staff are encouraged to submit content for the newsletter via this form [link forthcoming] or by tagging Cassy directly in Slack.

Internal Knowledgebase (FreshDesk)

Purpose: Houses important information that can be linked to elsewhere (e.g. Slack, newsletters) as well as a direct line to P&C for answering HR-related questions. Together, FreshDesk and the employee newsletter act as a central hub of information for staff.

Content includes:

  • B Lab Handbook and policies

  • Curated resources

  • Details on P&C support

Town Halls

Cadence: Quarterly, pre-recordings and live sessions (where appropriate) posted in Thinkific

Audience: Content shared with all staff; attendance for "live" session is recommended for B Lab Global, B Standards Trust, and People & Operations, and optional for US/Can. Content will also be shared with other Global Partners where appropriate.

Purpose: The purpose of town halls will be to connect across divisions by creating space for dialogue and celebration. They are intended to be interactive and engaging, NOT inform-based.

Content includes:

  • Space for dialogue around important, cross-divisional topics, challenges, or opportunities

  • Celebration of staff and work accomplishments

  • Interactive and engaging, NOT inform-based (any content delivery will be given in advance)


Purpose: Thinkific is a learning management system (LMS) that is designed to house training content, similar to those you may have used if you've taken an online course. We are testing out using Thinkific both for trainings ("Learning B") and housing content from town halls.

Content includes:

  • Courses on topic areas related to People & Operations (e.g. ownership culture, meeting facilitation)

  • Courses on topic areas related to specific divisions or teams (e.g. B Impact Assessment, Standards 101)

  • Recordings and content for all-staff updates such as town halls, engagement survey results, etc


See this article for details on the primary Slack channels for all B Lab staff.

Channels for Specific Audiences

“Managers Need to Know” Email

Cadence: Biweekly via email

Audience: People managers

Purpose: To strengthen manager alignment and knowledge of P&C/POps initiatives and provide regular support and resources for managers.